FAQ's

Frequently Asked Questions (FAQs)

At Home & Lifestyle Supplies Australia, we want to ensure you have the best shopping experience possible. Below are some of the most commonly asked questions to help guide you.

WHERE DOES THE COMPANY OPERATE FROM?

Home & Lifestyle Supplies is Australian Owned & Operated. Our headquarters is located in Brisbane, Queensland, Australia, and we are run by a passionate team dedicated to bringing comfort, quality, and convenience to your home.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major payment methods, including:
✔️ Credit & Debit Cards (Visa, MasterCard)
✔️ Afterpay, Zip Pay & PayPal for flexible payment options
✔️ Apple Pay & Google Pay for quick and secure checkout

IS DELIVERY FREE?

✅ YES! We offer FREE shipping Australia-wide on all orders.

ARE YOUR PRODUCTS AUSTRALIAN MADE?

We are proud to manufacture over 60% of our products in Australia, with warehouses located in QLD, NSW & VIC. While some products are sourced globally, our long-term goal is to expand local production, create more Australian jobs, and strengthen our economy. Your support helps us get there!

HOW LONG DOES DELIVERY TAKE?

We offer fast, reliable & free shipping, with most orders arriving within 7-14 business days depending on your location. Orders to metro areas often arrive sooner whereas rural areas may take a little longer. 

HOW DO I TRACK MY ORDER?

Once your order has been processed, you will receive a tracking number via email. You can use this to monitor your delivery’s progress.

WHAT IS YOUR RETURN POLICY?

We offer a 14 day money-back guarantee. If you are not satisfied with your purchase, simply contact our support team, and we’ll be happy to assist with returns or exchanges.

DO YOU OFFER WARRANTIES ON YOUR PRODUCTS?

Yes! Many of our products come with a warranty. The warranty period varies depending on the item. Please check the product description for details or reach out to us for more information.

CAN I CANCEL OR MODIFY MY ORDER?

If you need to cancel or modify your order, please contact us within 24 hours of placing it. Once an order has been processed and shipped, we may not be able to make changes.

HOW CAN I CONTACT CUSTOMER SUPPORT?

Our friendly team is always happy to help! You can reach us via:
📩 Email: houselifestylesupplies@gmail.com
📞 Phone: +61410240124
📱 Social Media: Message us on Facebook & Instagram

We’re committed to providing the best service possible. If you have any other questions, don’t hesitate to reach out! 💙